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Terms of Service
At River West Artworks, we are committed to creating and providing quality artworks. When ordering a print or original art piece please keep in mind that the colors may vary slightly from what you see on your computer screen. As well, the Artist retains the copyright for all artwork including all reproduction rights. No purchased artwork may be reproduced or altered without the written consent of the Artist.
Five percent of every purchase you make is donated by River West to supported charities. Artwork comes matted and backed with standard-size, warm-white, ph-neutral mats suited to ready-made frames. Prices where quoted include the mat/backing only.
For your convenience, we can also frame your artwork so that your new piece arrives ready to hang. Note we use narrow profile metal exhibition frames in either a black or neutral (german silver) finish. An additional charge applies for the optional framing. Stone pendants come with their own organza gift/storage bag. Packing & Shipping costs and applicable taxes are extra. Please contact us at info@RiverWestArtworks.com if you wish to purchase any of the work on this site.
We hope that you will be completely satisfied and delighted with your purchase of our prints and original artworks. However, if you are unsatisfied for any reason we will be happy to work with you on your returning the item and possibly provide you with a refund. The refund policy for prints and original paintings is listed below.
You will be responsible for all return shipping charges. In addition, art products are very delicate, meaning you will need to take extreme care and re-packaging measures to ensure the artwork is returned undamaged. Use a trackable shipping service and/or purchase shipping insurance to return your item.
To request an exchange or refund, please contact us.
Refund Policy for Prints
You will be eligible to receive a refund for the full price of your print as long as it is returned in new condition in its original packaging.
The print must be returned within 30 days of receipt in its original packaging. Once it is received and inspected you will be notified. If it is returned undamaged you will be reimbursed for the full price.
If a print is returned damaged in any way there will be no refund for any reason.
Refund Policy for Original Paintings
If you are unsatisfied or there is a problem with your painting please contact us immediately to discuss a resolution or refund, and the proper shipping and handling that will be required to return the original painting undamaged.
The original painting must be returned within 30 days of receipt in its original packaging. Once it is received and inspected you will be notified. If it is returned undamaged you will be reimbursed for the full price.
If an original painting is returned damaged in any way there will be no refund for any reason.